6 Keys To A Winning Team
Did you know that if you simply listen to something or read something your retention is only about 7%? If you take notes, your retention increases to 50%. If you combine all learning modes (listening, reading, taking notes, asking questions, answering questions, participating in discussions, etc) your retention goes up to 98%.
If you want a great team, it requires you to be a strong leader that sets the right environment to nuture the team. Employees won’t automatically know what success looks like. They won’t initially be able to do the job as good as you. You will need to train them following the 98% retention model above. They will need you or someone on the team to train them. Then they will need training manuals or videos to refer back to later when they forget. They will need processes and procedures documented so that they can follow them when nobody is around to remind them how to do things correctly. You will need to meet with them weekly or bi-weekly to check in on their projects to let them know where they are doing well and where they need to improve. Remember one of my last articles “The Formula For Life & Business Success“, talked about the need to spend more time working on ourselves than we do our business? That applies here as well in terms of continuing to work on becoming a great leader.
As the buisiness owner, you must develop a vision for the organization that inspires and motivates you and your team. Something that is bigger than making money for the company, something that your employees get excited to be part of, something bigger than themselves. What is the greater good that your company is doing? What is the difference your company is making in the world? When you define this higher purpose, not only does it become something that inspires you, it will also inspire and enroll your employees to give their best everyday. With this, you should also have your yearly, quarterly, monthly and weekly goals written out so that everyone clearly understands what the targets are. This helps to ensure that there is no ambiguity and therefore everyone is working towards the same thing.
Rules of the Game
Like in sports, your team needs to have clarity on what the rules of your business are. You must clearly define the boundaries, the rules and the penalties. Then you must allow your team to play the game as you have set it up. You can’t micro-manage them or get upset if they do something a different way than you would do it if they are within the rules. Remember there might always be a better way to do something and wouldn’t you want to allow your employees to discover this? If employees break a rule you need to immediately throw a penalty flag (i.e. provide feedback and corrective action). If employees go outside of the boundaries, you need to address that accordingly (i.e. suspension, termination). By being very clear about the rules of your business, it properly sets expectations and then allows you to be able to let go of every detail and empower your team to run the day to day.
Along with the goals that we discussed above, you need to have action plans of how you will achieve those goals. By clearly defining the action plans, you keep your limited resources all focussed. This way you can execute a few things well vs. everyone executing a number of things poorly.
Support Risk Taking
You want to create an environment where risk taking, within the boundaries, is supported. This goes back to the idea that you want to empower your employees to find ways of doing stuff better than you do it. If everyone fears that the owner is going to come down on them for making a mistake, they will never venture outside of doing it exactly the way you tell them to. Converserly, if you create an environment where you encourage different thinking and trying new ways to improve the way things are done then you will get better ideas from your team.
100% Involvement & Inclusion
When you create an environment where everyone feels that they are a valuable part of the team you get the magic of synergy. This is where 1+1=3 or more. As the owner, your responsibility is to continue to build and foster this type of culture.
Acting as your virtual coach, my question to you is:
What step forward are you going to commit to implementing this week in order to put this tip into action?
Please email at email@example.com and let me know…
Tim Campsall – Certified ActionCOACH
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